Help Center & Customer Support
Welcome to the Ungunn Help Center. We are committed to providing clear, fast answers to all your questions about Byrna less-lethal products, shipping, and training. Use the links below to find the information you need quickly.
Need Assistance? (Contact At a Glance)
For immediate or personalized support, please contact our team directly:
- Email Support: sales@ungunn.com (Best for order issues and technical questions)
- Phone Support: (888) 310-0833 (For urgent inquiries)
- Physical Address: 28048 Bouquet Canyon Rd #5, Santa Clarita, CA 91350
Quick Answers & Product Information
Find answers to the most common questions customers ask about Byrna launchers.
Frequently Asked Questions (FAQ)
- Is the Byrna considered a firearm?
- Do I need a background check or permit to buy?
- How does the Pull-Pierce™ CO2 technology work?
- How long does a CO2 cartridge last in storage?
Ordering, Shipping & Returns
Everything you need to know about purchasing, delivery, and exchanges.
Shipping Policy & Delivery Times
- Same-day shipping cutoff time.
- Free shipping threshold details.
- Local pickup ready within one hour in Santa Clarita.
Return & Refund Policy
- Our 30-day free return policy explained.
- How to easily initiate a return request via the customer portal.
- Which items (e.g., chemical rounds, armor) are non-returnable.
Shipping Restrictions & State Laws
- Check restrictions for projectiles (Pepper, Max) by state.
- Information on shipping to New York, Washington D.C., and other restricted locations.
Training and Legal
Learn about our expert-led private classes and review necessary legal information.
Private Training Classes
- Benefits of our exclusive one-on-one Byrna training.
- What is covered in a private session.
- Booking information and instructor credentials.
Legal Disclaimer & Product Liability
- Important disclaimers regarding liability and safe usage.
- Customer responsibility for checking local laws.
- Warranty information provided by the manufacturer.
